Hi {sender first name},

We are unable to verify the validity of the identity document that you provided to us because {reason}.

Please use the following steps to provide a valid Identity Document to us before your transactions are approved:

  1. Log in to your account
  2. Account profile (top right corner)
  3. Identity Information
  4. Add ID
  5. Complete form and upload ID
  6. Confirm

We look forward to completing the verification process and approving your transfers.

Thank You
The MoneyFex Team


MoneyFex Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 for the provision of payment services. Registration number: 745989

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